GENERAL TERMS AND CONDITIONS OF SALE

PREAMBLE
Commercial relations between TRIODO Service s.n.c. and its customers are exclusively regulated by the following conditions of sale, which supersede and exclude any other previously or verbally agreed arrangements.


1. Liability
   TRIODO Service s.n.c. shall never be held liable for any direct or indirect damage or loss resulting from delayed delivery or non-delivery of the requested product, nor for the non-conformity of the goods with the manufacturer's specifications, nor for any other event not attributable to TRIODO Service s.n.c.
   
2. Technical Information
   Technical information obtained via email or by telephone is based exclusively on the official data provided by manufacturers and/or importers.
   
3. Orders
   Orders containing "Ordered" products (meaning products with a stock level higher than zero in our warehouse) will be accepted and processed only after verification of the actual bank transaction.
   Orders containing "Pre-ordered" products (meaning products with zero stock in our warehouse) will be ordered from the respective parent companies upon specific request of the customer only after verification of the actual bank transaction.
   Cash on Delivery (COD) shipments are not available.
   PLEASE NOTE: For "Pre-ordered" products, please read section 8 CAREFULLY.
   
4. Prices
   All prices visible without logging in or with a "User" level login are to be understood as "Retail prices VAT INCLUDED", net of shipping costs.
   All prices visible with a "Dealer" login are to be understood as "Selling prices VAT EXCLUDED" and net of shipping costs.
   By logging in with a "Dealer" access level, both the "Public Price VAT EXCLUDED" and the "Reserved Dealer Price VAT EXCLUDED" will be displayed, both net of shipping costs.
   TRIODO Service s.n.c. reserves the right to modify prices without prior notice, based on those determined by the manufacturers and/or importers of the products.
   
5. Shipping and Delivery
   All orders received regarding goods available in our warehouse will be processed within 36 working hours and shipped via express courier. Any delay in delivery does not entitle the buyer to cancel the contract in whole or in part. Deliveries may be split. TRIODO Service s.n.c. is in no way responsible for the delivery times of the couriers.
   
6. Payments, Discounts, Refunds
   BEFORE MAKING ANY PAYMENT, PLEASE WAIT FOR OUR AVAILABILITY CONFIRMATION
   The goods supplied by us must be paid according to the conditions chosen at the time of the order. These conditions can be via Credit Card (PAYPAL) or via advance bank transfer; in the latter case, our bank details will be provided via the order confirmation email.
   All orders must be paid in advance. In case of pre-orders and/or orders for products not present in our warehouse, which therefore need to be specifically ordered for the customer, waiting times may vary from 20 to 90 working days (depending on the location of the warehouses of the brands handled).
   In case of payment by Credit Card, "bank collection fees" will be charged, which will be paid by TRIODO Service s.n.c. for and on behalf of the user.
   The order will be entered into our management system only after payment has been received.
   TRIODO Service s.n.c. is in no way responsible for the arrival times of products specifically requested for customers, nor can it evaluate or guarantee them as they do not depend on its own will.
   In the event that the customer is no longer interested in the specifically requested product, they must notify us via email. TRIODO Service s.n.c. reserves the right to return the amount paid only after the cancellation of the order has been accepted by the manufacturers and/or importers; otherwise, the requested goods will be sent.
   In any case of refund, if the payment was made with PAYPAL, the sum paid to TRIODO Service s.n.c. will be returned, meaning that the PAYPAL Fee will not be refunded as it is collected directly by PAYPAL.
   PLEASE NOTE FOR ALL THOSE PAYING VIA PAYPAL:
   THE SHIPPING ADDRESS MUST MATCH THE ADDRESS REGISTERED ON PAYPAL. IN THE ABSENCE OF THIS DETAIL, THE ORDER WILL BE CANCELED AND THE AMOUNT PAID WILL BE RETURNED NET OF PAYPAL FEES.
   (These rules are dictated by Paypal for customer/seller protection)
   Discounts are applied only to official dealers of MPI Electronic and High Fidelity Italia, and will be applied only upon issuance of an INVOICE.
   Orders placed that are not paid within 30 calendar days will be deleted from the web system.
   
7. Risk and Property
   Whether in the case of shipments with a courier chosen by the customer, or in the case where the goods are shipped with our courier carriage forward (charging shipping costs on the invoice or receipt), the risk will pass to the customer at the time of delivery of the package(s) to the courier. Always verify the integrity of the packaging upon receipt of the goods.
   
8. Right of Withdrawal (Return Policy)
   As provided by Legislative Decree No. 185 of May 22, 1999, the customer who is a natural person making a purchase of an amount exceeding 25.00 EUR (including taxes and ancillary costs), for purposes that can be considered unrelated to their professional activity (therefore limited to sales with a fiscal receipt only), has the right to withdraw from the contract.
   The customer intending to make use of the "right of withdrawal" must send a written communication within 7 (seven) days from receipt of the goods by Registered Mail with return receipt to: TRIODO Service s.n.c. Viale Caduti di Nassiriya, 45 - 70125 Bari (BA).
   For the application of the right of withdrawal, the integrity of the products and packaging is an essential condition.
   The goods must be returned within the aforementioned period of 7 (seven) days from receipt of the same, shipping costs prepaid to our office. TRIODO Service s.n.c. will refund any sums already paid by the customer, with the exception of ancillary costs which remain totally at the expense of the customer.
   For refunds, please refer to point 9.
   In reference to Art. 5 paragraphs c) and d), all products "Pre-ordered" by customers, meaning those not present in stock and ordered from their respective parent companies by TRIODO Service s.n.c. upon specific request of the user, are EXCLUDED from the RIGHT OF WITHDRAWAL.
   
9. Return of Goods
   The return of goods to TRIODO Service s.n.c. must be reported in advance by sending a Fax or a letter, explaining the reasons in detail and citing the references of the purchase invoice or fiscal receipt.
   Please wait for the return authorization. All products must be returned intact in their original packaging, complete in every part and with adequate external packaging.
   The goods must be shipped Carriage Paid (Porto Franco). Returned products that do not meet the above requirements will be rejected and sent back to the sender carriage forward.
   
10. Complaints
    Any shipping errors or shortages of material must be reported promptly to TRIODO Service s.n.c., quoting the invoice number or fiscal receipt.
    
11. Warranty
    TRIODO Service s.n.c. is required to respond to the "Manufacturer's Warranty" exclusively in the cases and under the conditions provided by D.P.R. 24 May 1988 n. 224.
    In any case, since TRIODO Service s.n.c. is not responsible for the manufacturing of the goods, it will arrange for the repair of those products that present technical manufacturing defects according to the warranty terms.
    
12. Jurisdiction
    For any dispute, the competent court shall be the Court of Bari.
    
    
    Important Notices
    N.B. The quantities present on the site are subject to change.
    Please read the rules set out above.
    In case of non-acceptance of the same, you will not be able to proceed with registration.